When a password is forgotten, clicking
Forgot Password?on the login screen (Login) results in the opening of the
Forgot Passwordpage (Forgotten password image).
User Namelinked to the account
New Password. In some browsers (i.e. Internet Explorer) it is possible to display the password entered by clicking on the eye in the right part of the password text box (New password displayed image).
Click on the
Submitbutton. In case the
User Namecoincides with an user in the register of users, an e-mail will be sent to confirm the password change.(New password confirmation sent image).
Check the user’s inbox and click on
Confirm passwordlink inside the received email with the subject
IMIS Password Requestthen re-enter the data of the steps 1 & 2 (New password confirmation image).
Once the confirmation is submitted, the new credentials can be used in the Login page.