This functionality is available to all system roles or with a role including an access to Insurees and Families/Insuree/Enquiry. The function Insuree Enquiry can be accessed at any time, after login. On the top right hand of the main menu, there is a search feature, allowing the user to enter an Insurance Number for a “quick enquiry”.
By typing in a valid insurance number and pressing the enter key or clicking on the green search button, a pop-up will appear (Img. 121), providing a photo of the insuree and information about the current policy or policies covering of the insuree.
The Information includes the following:
- The photo of the insuree
- The name, date of birth and gender of the insuree
- The (insurance) product code, product name and expiry date of a policy
- The status (I for Idle, A for Active, S for Suspended and E for Expired) of the policy at the time of inquiring
- The deductible amount remaining for the insuree to pay before the policy is claimable, for hospitals and non-hospitals
- The ceiling amount claimable by a health facility on behalf of the insuree for both hospitals and non-hospitals.
- Age of the insuree
- First Service Point (FSP) of the insuree
- Region of FSP
- District of FSP
- Level of FSP