Derived operational indicators report

The report provides operational indicators derived from primary operational indicators. The report can be run by users with the system role Manager or with a role including an access to Tools/Reports/Derived Operational Indicators. The table below will provide an overview on the actual derived indicators provided by the report.

  1. Parameters for selection for the report:
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Image 207 - Derived Operational Indicators Report Criteria

  1. Input parameters of the report:
  • Month– the period in which a payment takes place
  • Year - the period in which a payment takes place – mandatory
  • Region – region of activity of enrolment officers
  • District - District of activity of enrolment officers
  • Insurance Product – the drop down list with available insurance products for the district according to standard IMIS rules - mandatory
  • HF code - the drop down list with available HF products for the District according to standard IMIS rules
  1. The title of the report
  • Region
  • District - District if one selected
  • Insurance Product
  • HF code
  1. Content of the report
Table Overview of derived operational indicators
Code Derived Dimension Description
D1 Incurred claims ratio Time, Insurance product It is the ratio P11/P9
D2 Renewal ratio Time, Insurance product It is the ratio P5/P4
D3 Growth ratio Time, Insurance product It is the ratio P2/P1-for immediately preceding period
D4 Promptness of claims settlement Time, Insurance product It is the average (date of sending to payment- Date of submission of the claim) for all claims relating to given insurance product and emerging in a respective period Date of sending of payment is not in the structure of Claim, it has to be retrieved from a journal-can be?)
D5 Claims settlement ratio Time, Health facility, Insurance product It is the ratio (P10-P12)/P10
D6 Number of claims per insuree Time, Insurance product It is the ratio P10/P6
D7 Average cost per claim Time, Health facility, Insurance product It is the ratio P11/P10
D8 Satisfaction level TimeDistrict, Health facility The average mark from feedbacks received in a respective period
D9 Feedback response ratio Time, District, Health facility The ratio of number of feedbacks received (up to time of creation of the report) and number of feedbacks asked for in a respective period
  1. Example
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Image 227 - Preview – Derived Operational Indicators Report